Sales Policy

SHIPPING:

Please note that we need maximum 10 days to fulfill your order, before shipping.
If you need an urgent delivery, please, drop us an email before you order to make sure we have the model you need in stock.

We offer worldwide shipping. The product price does not include the shipping cost, it will be added after you choose the product and the country you wish to get the product to.

The costs of shipping can vary by the product and the destination.

· Shipping to Spain: 6€ (2-3 Working days)

· Shipping to EU Countries: 9€/12€ (4-5 Working days)

· Shipping outside of EU: 12€/24€ (5-7 Working days)

The products are delivered in 3-5 working days. As soon as the product is shipped, we will send you confirmation email to the given e-mail address with the tracking number, where you can follow the route of the package.

SHIPPING CONDITIONS:

When the order is placed you will receive an email to confirm your shipping address, to make sure that it will be delivered to the right address and to have a validated email address where we can contact you about the date of the delivery.

It is very essential for us, that you confirm your name and shipping address, right after you are done with the order, directly at our email account: [email protected]

Please, keep in mind, we will not ship any products until we receive your confirmed address! In case, if we do not receive your confirmation within 2 month after your purchase order, we will cancel your order and send you a full refund on your PayPal account.

RETURN POLICY:

If you are not completely satisfied with the product you ordered, you can return it for a size/color/model exchange or for a full refund (excluding shipping) within 20 days following after the receipt of your order.

We kindly ask you to keep in mind the following restrictions when the product is returned:

· Product must be new, unused with original labels and packaging.

· The cost of returning the product will be at your charge.

· We only accept returns for the products ordered via our online shop: http://milhomes.bigcartel.com/. In all the other cases, please contact directly our retailer about his/her specific return policies.

· In every case, before making the return, please write us an email explaining the reason for the return and your further requirements regarding the product exchange or refund. As soon as the returned item arrives back to our warehouse, we will either refund the costs or inform you about the delivery time of the exchange product depending on your preferences. If you wish to exchange the item for another product, which has a difference in price, we will send you a new invoice of the balanced payment right after the item is returned.

If you have any further questions regarding shipping and return policies, please contact us: [email protected]

GUARANTEE:

It is highly important for us that all our customers are satisfied with the product. We constantly aim to improve quality therefore all your comments and feedbacks regarding the product qualities are highly appreciated and more than welcome!

If you think that your product has a defect, please inform us as soon as possible with the following information:

· Name

· Date of the purchase order

· Invoice number

· Description of the problem

· Photo of the damaged parts - attached to the email

We will study the case and evaluate as soon as possible if the item has a defect or it suffered one during the production. If it does, we will either send you a pick-up for the defected product to be delivered back to our warehouse and send you a replacement, or a refund if the product is no longer available.

The product cannot be considered defective if the damages does not happen under normal conditions of use or if it is due to the natural process of a long term usage.

PAYMENT, PRICES AND VAT:

All our prices are quoted in euro and include the value added tax. Payments of the online orders will be processed through Paypal or Stripe, which are a well secured online payment channel, you can pay througt your credit card with total security. In case of a refund we apply the Paypal account where your payment came from or the credit card number.

PRIVACY:

All the personal information and email address you provide us will exclusively serve for better communication between our company and you, and the most precise delivery possible. We will not publish, sell, rent or give away your private information to any third party.